Thank you for shopping with FUHENG YICHANG TRADING COMPANY LIMITED. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a returns policy to ensure a smooth process for returns and exchanges.
1. Return Period
You have 14 days from the date of delivery to return your items. If 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must be in its original condition, unworn, and with all original tags and packaging intact. We cannot accept returns on items that have been worn, washed, or damaged.
3. How to Return an Item
To initiate a return, please contact our customer service team at [email protected] with your order number and the items you wish to return. Our team will provide you with detailed instructions on how to return the items.
4. Return Shipping Costs
Customers are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure that your return is received.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
6. Exchanges
If you would like to exchange an item for a different size or color, please contact our customer service team to arrange the exchange. If the requested item is unavailable, you may choose a different item or request a refund.
7. Non-Returnable Items
The following items are non-returnable:
- Sale or clearance items
- Gift cards
- Items that are marked as “Final Sale”
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with a description of the issue and supporting photos. We will offer a full refund, replacement, or exchange for defective or damaged items.
9. Final Decision
We reserve the right to refuse returns or exchanges if the items do not meet our return criteria. If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for shopping with FUHENG YICHANG TRADING COMPANY LIMITED. We value your business and aim to provide the best shopping experience for you.